The Law Firm Client Care Specialists


Client Listening
"My colleagues and I were highly impressed by your presentation and there is no question that your work adds significant value for us."
Daniel Bellau, Partner, Edwin Coe LLP
"Sally provided incredibly useful client listening insights that we could feed straight into our communications strategy."
Matthew Pryke, Managing Partner, Hamlins LLP
"I was impressed with Sally's professionalism and knew that she would be able to relate well to both our partners and our clients."
Jo Rosenblatt, Head of Communications, Lee & Thompson LLP
"We were thoroughly impressed with the professionalism and the attention to detail afforded to our client listening project by Sally.  Her legal background was very helpful and her preparation and research into both our industry sector and clients within the project, was second to none.  The whole experience was very positive for both us and our clients; with very detailed responses enabling us to obtain the key information we needed to enhance our client service further."
Robert Skone James, Partner, Gill Jennings & Every LLP
"Sally's extensive preparation and mastery of the technical subject matter of the brief shone through"
Mike Rebeiro, Partner, Norton Rose LLP 
"Comprehensive, high quality and very prompt"
Partner, Magic Circle Firm
"Very rich and useful content"
Business Manager, Large International Firm
Executive Coaching
Sally is first class, super bright and emotionally astute and friendly.  It feels like an absolute privilege to engage with her and Sally can make a real difference - & quickly!"
Daniel Preiskel, Senior Parther, Preiskel & Co LLP
"Sally's client-oriented style is refreshing and energising in a market characterised by 'cookie-cut' approaches to executive coaching.  Sally has an ability to listen - and really listen - to what I am saying.  She is able to absorb, assimilate and retain vast amounts of detail and then organise it coherently.  This enables her to formulate ideas and practical strategies based on my needs. I leave our sessions feeling empowered. Her experience of being a lawyer in private practice and in-house, and as an advisor to law firms means that she can see a situation from multiple and relevant perspectives.  She is able to empathise and also distance herself from my situation.  This builds trust and accountability - ingredients which are essential to a valuable coaching relationship."
Suzanne Rab, City competition lawyer
"Structuring her approach around my personality, preferences and working style, Sally helped me to navigate through an evolving range of options and then to develop my own decision making framework for future use. We maintained an easy rapport throughout that was enhanced by Sally's understanding of my financial and professional background."
Damian Malone, MBA Candidate at the University of Cambridge
"Sally's combined in-house and private practice background has proven to be a real asset.  She has given both a thorough and high quality presentation with practical hints, based on her own experience"
Jo Vanwittenbergh, Marketing & Business Development Manager, NautaDutilh BVBA/SPRL
"Interesting, impressive and inspiring"
Arco Bobeldijk, Partner, Loyens & Loeff N.V.

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