The Law Firm Client Care Specialists

Privacy Policy

About us

Firm Sense is a coaching, consulting and training company serving the professional services sector, particularly lawyers and law firms.  We are based in the UK.  For the purposes of EU data protection legislation, Firm Sense Limited is the controller of personal information submitted by users of this website ("Users") and may be contacted via Sally Dyson by email to, by phone to +44 20 7681 4181 or by post at 167-169 Great Portland Street, 5th Floor, London W1W 5PF.  

How we collect personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our website, register on the website, place an order, subscribe to a newsletter, respond to a survey, fill out a form or participate in other activities, services, features or resources we make available. Users may visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information but that may prevent them from engaging in certain website related activities.

Our reasons for using your personal information

We may process your personal information in the following circumstances:

  • You may have given us consent to use your personal information for particular purposes such as: inviting you to participate in research or to attend events; sharing news and thought leadership; offering and providing coaching, consulting and training services; and collaborating on projects.
  • It is necessary to comply with legal or regulatory obligations; to deal with legal claims; or for our legitimate business interests as described below. 

Legitimate business interests

We have legitimate business interests in:

  • Managing our business and relationship with  you and your organisation
  • Improving our service and offerings
  • Developing relationships with third party businesses
  • Managing our supply chain
  • Sharing data in connection with acquisitions or disposals of our business
  • Enforcing our engagement terms and ensuring debts are paid and 
  • Operating suppressors to exclude you from direct markting if you unsubscribe. 

Information that is gathered from Users

In common with other websites, log files are stored on the web server saving details such as a User's IP address, browser type, referring page and time of visit. 

Additionally, we may collect and store information about you when you are in contact with or use Firm Sense.  We may use the information to fulfil your requests, provide functionality, improve quality, personalise your experience, track usage, display relevant advertising, market Firm Sense , provide customer support, send messages to you, secure or back-up our systems, enable disaster recovery, comply with legal obligations and pursue our legitimate business interests as decribed above. 


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.   To learn about cookies, to read our cookie policy and to update your preferences, please scroll to the bottom of this page and click on the shield that appears at the bottom left of your screen. 

Subscriber services

If you have subscribed to one of our email services, you may unsubscribe by clicking the unsubscribe button on our communications.  Alternatively, you may email with your unsubscribe or update request. 

Sharing your personal information

We do not sell, trade, or rent personal identification information to others.  We may share your personal information in the following ways:

  • We may share generic aggregated demographic information not linked to any personal information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
  • We may use third party service providers, who maintain appropriate information security standards to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties in so far as it is necessary for them to perform their function. 
  • With your permission, we may collaborate with third parties to provide services to you. 
  • With your permission, we may contact others inside or outside your organisation as required to provide services requested by you. 
  • There may be occasions when we need to provide your personal information to law enforcement bodies and regulators. 
  • In the event of a proposed sale of all or part of our business, we may need to share your personal information with the potential buyer and its advisers subject to their adherence to strict confidentiality provisions. 

Where we hold information

Firm Sense is a UK -based company.  Your personal information will usually be stored in the UK.  There may be occasions when we need to transfer, process or store your personal information outside the UK or European Union in order to provide services that you have requested, particularly if you are based outside the European Union, or if we engage with third party suppliers whose data servers are located outside the European Union.  Any such third parties that we work with have confirmed that they have adopted Standard Contractual Clauses approved by the European Commission. 

How we protect your information

  • We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.
  • Our website operates on a secure Linux server which is updated on a daily basis with any operating system updates or security patches that need applying.
  • Although we take reasonable measures to protect your personal information we cannot guarantee its security.

How long we keep your information

We retain your personal information for as long as necessary to meet our legitimate business interests.  We will respect and give effect to any request from you to unsubscribe from our email service but may maintain information about you for the purposes authorised under this privacy policy unless prohibited by law. 

Public information and social media

We may publish blogs on our website.  Any information you include in a comment on our blog may be read, collected and used by anyone.  Our website may also include social media features such as "follow us" buttons. These features may collect information about your IP address and which page you are visiting on our website and they may set a cookie to make such features function properly.  We also maintain  presence on social media platforms such as Twitter and LinkedIn.  Any information you submit to us via a social media platform is done at your own risk and without any expectation of privacy.  We cannot control the actions of these platforms or their users and your interactions with these platforms are governed by their terms and policies. 

Third party content

Users may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to the terms and policies of those websites.

Your rights

You are entitled to request access to your personal information,  to request that we correct or restrict our use of your personal information or that we delete the personal information (subject to any requirement for us to retain the information in compliance with law or in connection with a claim.) If you are unhappy with our use of your personal information, please let us know so we can resolve the issue.  You may also complain to a data protection authority. 

Changes to this privacy policy

We reserve the right to update this privacy policy at any time. We encourage Users to check this page regularly for any changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and to make yourself aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Firm Sense Limited  167-169 Great Portland Street, 5th Floor, London W1W 5PF  Registered in England & Wales No. 6924056
t: +44 (0)207 681 4181  m: +44 (0) 7796 251 914   e:    w:

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