At Firm Sense, Sally Dyson uses a combination of client listening, executive coaching and business skills training to help her clients to enhance their personal and team effectiveness and to create and implement client focused success strategies.
Business leaders are familiar with the mantra that "clients are at the heart of our business" but, in reality, many professionals fail to engage in a consistent and meaningful way with their clients. Individuals may not perceive the need or be unsure of how to proceed outside the narrow confines of their day-to-day transactions. Firms that listen effectively to their clients can expect to reap benefits in terms of:
Firm Sense offers a wide menu of client listening programme design and delivery services including:
Coaching is a highly effective and personalised tool increasingly used by high performing individuals to maximise their effectiveness in the work place and to achieve their personal and professional goals.
Firm Sense's coaching clients are generally partners, directors or senior managers working in professional services, or as in-house lawyers, barristers or in finance. As a coach, Sally Dyson seeks to draw out her clients' knowledge of themselves and their businesses to enable them to:
As a natural optimist, Sally's preferred approach is to focus on harnessing client strengths to surmount apparent obstacles. Sally encourages clients to adapt collaborative working styles and to engage productively with colleagues and customers alike.
Sally is a graduate of the Meyler Campbell "Mastered" Business Coach Programme which is accredited by the Association for Coaching. Sally is also qualified to administer a range of ability and psychometric tests to help clients to enhance their self-awareness and to improve team dynamics.
Business skills training
Firm Sense provides lively, practical, interactive and tailored training workshops on a variety of business skills essential to running a professional business practice. Popular topics include: