The Law Firm Client Care Specialists

Firm Sense Insights

This page contains links to topical articles and practical guides on a range of client relationship management topics.  The intelligence we obtain from talking to law firm clients is a central feature of all Firm Sense Insights.   Please click on the links set out below to read any articles of interest.  Feel free to share these articles (please just credit Firm Sense) and do send us any comments.

Law Firm Leadership

Leading Through Uncertainty and Change

First published in September 2019 edition of PLC Magazine

Surviving a Crisis

First published in May 2020 edition of PLC Magazine

Obtaining Client Feedback

Winning and Retaining Clients

A Formula for Winning Business

The Role of Procurement Professionals in Law Firm Selection

It's a Relationship Business Isn't It?

Fees and Billing

Pricing and Fee Negotiation for Law Firms - Client Perspectives

Because I'm worth it

For further information on the topics covered, if you'd like to send us your comments or if you can't find anything on the subject that you are looking for please contact Sally Dyson.

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