Sally is delighted to announce the publication of a new book, co-authored with Paul Smith, recent past Chair of Eversheds Sutherland.
The Real Deal: Law Firm Leadership that Works
is available for pre-order from https://www.sweetandmaxwell.co.uk
Building on the lessons of experience, combined with the voices of clients and the predictions of industry and academic experts, this book tackles the key issues that all current and emerging law firm heads must conquer if their firms are to thrive.
Client Listening, Why it Pays and How to Do it
Budgeting and Negotiating Fees with Clients: A Lawyer's Guide
CHAPTERS FEATURING FRESH CONTENT IN
Optimizing Client Service: Delivering Value and Enhancing Experience
Innovations in Client Experience
All available from https://www.ark-group.com
Welcome to Firm Sense's temporary low tech blog page whilst our new site is under development. You can read our blog posts here by clicking on any of the links.
Client Relationship Management