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Sally is delighted to announce the publication of a new book, co-authored with Paul Smith, recent past Chair of Eversheds Sutherland. 

The Real Deal: Law Firm Leadership that Works 

is available for pre-order from

Building on the lessons of experience, combined with the voices of clients and the predictions of industry and academic experts, this book tackles the key issues that all current and emerging law firm heads must conquer if their firms are to thrive. 


Client Listening, Why it Pays and How to Do it

Budgeting and Negotiating Fees with Clients: A Lawyer's Guide


Optimizing Client Service: Delivering Value and Enhancing Experience

Innovations in Client Experience

All available from


Welcome to Firm Sense's temporary low tech blog page whilst our new site is under development.   You can read our blog posts here by clicking on any of the links. 

Change Leadership

Is Your Iceberg Melting And What Can You Do About It?

Personal Effectiveness

How 168 Hours On Your Time Sheet Makes For Work Life Balance

Client Relationship Management

The Changing Face of Law Firm Client Relationships

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