The Law Firm Client Care Specialists
  • SME News Awards Winner: Best Legal Sector Business Consultancy - Greater London
  • New book: "The Real Deal: Law Firm Leadership that Works" from Sweet & Maxwell, Out now!
  • Article on surviving a crisis available at the insights tab
  • Click insights tab to read "Leading through uncertainty and change"
  • Client Listening: "Why it Pays and How to Do it" available at
  • Sally's chapter on BD for a New Legal Ecosystem published Summer 2020
  • Sally now brings Lean Six Sigma skills to improving law firm efficiency
  • Sally's advice featured in "The Client Management Toolkit for Law Firms"
  • Further publications featuring Sally's work in "The Lawyer's Guide to AFAs and Value Pricing"
  • Sally now featured in "The Lawyer's Guide to Strategic Practice Management"

Welcome to Firm Sense

Firm Sense is a specialist consultancy founded by Sally Dyson to enhance the effectiveness of professionals by generating personalised and client-focused success strategies for individuals and their firms.  Firm Sense's clients are mainly drawn from the professional services arena, particularly the legal sector and include private practice solicitors, in-house lawyers, barristers, accountants and private equity executives.
Reasons to work with Firm Sense
Professionals working with Firm Sense are better able to:
  • Enhance client satisfaction and develop client pleasing service strategies;
  • Work collaboratively with colleagues
  • Provide value to clients
  • Budget, plan and manage alternative fee arrangements efficiently and profitably. 

Key Firm Sense Services

  • Client listening programme design and implementation;
  • One-to-one executive coaching;
  • Ability and psychometric assessment;
  • Meeting facilitation and action planning; and
  • Business skills training

Firm Sense Limited  167-169 Great Portland Street, 5th Floor, London W1W 5PF  Registered in England & Wales No. 6924056
t: +44 (0)207 681 4181  m: +44 (0) 7796 251 914   e:    w:

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