Booking here for Sally Dyson's webinar on how to win tenders, 17th October at 1pm.
- Fresh insight available - Feedback interviews and the private equity client

Welcome to Firm Sense

Firm Sense is a specialist consultancy founded by Slaughter and May trained, ex senior in-house lawyer, Sally Dyson, to provide client relationship evaluation and advice exclusively to law firms.

The core Firm Sense service is the client perception audit conducted by means of a client listening programme - bespoke, in-depth, face to face and telephone interviews with your key clients.

Many firms rely on their individual partners to obtain feedback on an ad hoc basis or see client care as an adjunct to the marketing or business development functions. You can expect your partners and staff to be experts in their fields but they may not be well placed to obtain objective feedback from your clients who will feel more comfortable talking openly to a third party.

By using Firm Sense, your clients will be interviewed by a dedicated professional who will produce incisive, high quality, unbiased reports enabling your firm to gain the competitive advantage.